FAQ

1.Are your items Authentic?

A: namedbags.com sells products made in Italy or France by famous brand names. We purchase what is available to us at the best prices possible in Europe, from the manufacturer showrooms, Outlets or Authorized Dealers. namedbags.com has low overhead and this is how we can stay competitive and cost efficient and pass the savings to our clients. All goods sold on our web site are brand new, never used and completely free of any defects unless state on this site. All products offered were chosen with the highest standards and quality. You will find us responsive and considerate to your needs. Your satisfaction is very important to us, so please feel free to contact us with any questions or comments you may have and enjoy our shopping experience..

2.Are your items new?

A: All items are guaranteed unused.

3. Why are your prices lower than the department stores?

We are an online outlet store offering discontinued, closeout and overstock, authentic designer merchandise. A portion of the handbags and wallets we carry are display models, retail returns or irregulars, as such, they may have minor imperfections such as natural color variations, light scratches or scrapes, fraying etc. We do inspect all products when they arrive to ensure they do not have defects such as broken zippers, broken straps etc. As an online retailer, we do not have the high expenses of a physical store front, and as such are able to pass these savings on to you. The designer merchandise we sell is primarily manufactured for the European market. If you are looking for the latest season style in your country, then please buy it at full price in your local department store or boutique.

4. How long does it take for me to get the item?

All in stock items usually ship the next business day, Monday through Thursday, for delivery Monday 

through Saturday (excluding holidays). Our preferred shipping carriers are EMS and DHL . After your order has been shipped, you will receive a tracking number to your email.

5. What payment methods do you accept?

We accept payment mostly by PAYPAL , bank transfer or Western Union . We can ship worldwide via Express Mail Service.

6. Do you accept returns?

You must contact us by email within 24 hours from the date of delivery confirmation before returning any product(s) in order to receive a refund or exchange. We will then instruct you how and where to return your product(s). Do NOT return to sender.Goods must be shipped back to us within the return period: this commences upon delivery of your item(s) and ends 5 calendar days later (returns must be postmarked within 5 calendar days of the date of delivery). We must be provided a tracking number as proof of return. Items must be returned back to us in their new unused condition as they were sent out to you. This must include any dust bags, tags, labels, serial number cards, authentication cards and boxes that came with the item

7. Do you accept exchanges?

We accept exchanges on a case by case basis. Email us for details. All exchanges are a final sale.

8. . How do you refund my return?

Upon receipt and acceptance of your return, we will send you a confirmation via email. Your refund will be processed back to the original method of payment within 5 business days. We are not responsible for any shipping fees for any reason. 

9. Are purchases covered with any warranty?

In 1 year (from the date products were received), if you find the products with quality problems (Non-human factors or non-resistant external damage), it can be returned and repaired. You need to send back to us the products in original package (you will pay the shipping fees). When we receive the products sent back intactly, we will repair it and ship them back to you again. We will pay the shipping fees for the repaired products that we ship to you. Or you can also find your local repairing place nearby and fix the faulty items, then a copy of the receipt for repairing cost is requested to send to us and we will pay the cost after check it. (Note: It is our quality-control professional that give a final judgement on whether the quality problems are caused by personal factors or non-resistent external damage through the faulty item pictures you send to us. The repairing cost should not be reimbursed by us if its quality problems are caused be human factors or avoidable damage.)

10. Do you charge sales tax or should I pay import duty?

A：No, we do not charge any sales tax. But clients will need to pay courier expenses and insurance, if wanted, prior to sending the shipment. Any customs charges, import duties and taxes will be charged directly to the client.