Return & Replace Policy
If you wish to return your item(s), you must contact us by email: firstname.lastname@example.org within 24 hours from the date of delivery confirmation before returning any product(s) in order to receive a refund or exchange. We will then instruct you how and where to return your product(s). Do NOT return to sender.
Goods must be shipped back to us within the return period: this commences upon delivery of your item(s) and ends 5 calendar days later (returns must be postmarked within 5 calendar days of the date of delivery).
Items which have been returned inline with the Returns Policy will be credited to the original source of payment within 5 business days.
All returns will be subject to a $35.00 return transaction fee to cover our handling costs and credit card fees. Original shipping fees are non-refundable.
All items must be returned back to us in their new unused condition as they were sent out to you. This must include any dust bags, tags, labels, serial number cards, authentication cards and boxes that came with the item. We will not accept any returned items with any of the above missing. We will not accept returned items that have been used, damaged, scratched, marked, soiled or misused in anyway.
Return your item via USPS, or an equivalent carrier. Make sure that your package is insured for your protection. You must email us with the tracking number as proof of return. Shipping charges for returned goods are the customer's responsibility.
All items are thoroughly inspected before they are shipped to ensure that they are in unused condition. If for some reason you feel that you received a defective item, notify us through email within 24 hours from the date of delivery. You will then be provided return instructions. Goods must be shipped back to us within the return period, then we will exchange your item with a new item. If you do not wish to exchange, the standard returns policy will apply. We are not responsible for any damages to your item that is beyond our control. All returns must be made within 5 days from the delivery date.Merchandise that is returned, and that does not meet our returns requirements, will be subject to a 10% to 30% return transaction fee, depending on the nature of the return. We reserve the right to refuse return of any merchandise that does not meet our returns requirements, and in such event, the items will be shipped back to your address.
Purchases made on namedbag for the personal or gift use of the buyer only and are not to be used for resale, commercial purposes or any other commercial benefit. If you choose to resell, we do not accept returns for any merchandise that has been resold. No exceptions.
We accept exchanges on a case by case basis. Email us for details. All exchanges are a final sale.
Since our goal is to ship out customers’ orders as quickly as possible, there is only a small window of time when your order can be cancelled. Therefore, while we understand that customers change their mind sometimes, we are unable to cancel orders after a certain point. We strictly adhere to the following cancellation policy:
• If you cancel your order the same day it is placed, and it has not shipped, your order will be cancelled free of fees.
• If you cancel your order the day after it is placed, or if your order has shipped, you must follow our Returns procedure. The cancellation will have to be treated as a Return with all applicable fees.
• In the event of an undeliverable or refused package, you will be responsible for all fees associated with the return, including the return transaction fee, non-refundable original shipping fees and shipping fees to return the package.